I ordered the wrong one

I ordered the wrong one

I am disappointed that the product is different from one bag to another. The previous order, my horses had difficulty accepting the new bag. They receive the product daily. This order, the product is very powdery. Once again, my horses don't like it! Disappointing lack of consistency.

When I inquired about the increase in price of Spirulina from the first purchase I made in early 2023 to the second one I made in March/April, an increase of 30%, the person who assisted me by phone was unable to explain the increase and I asked her to escalate the concern to a higher level. I heard nothing back from anyone. That was very disappointing. Maybe now someone can explain such an exorbitant increase in price. Brian 416 4185301.

The product did not resolve the problem my horse was having. The salesperson was very friendly but I do not feel it was money well spent.

I have decided not to purchase the W-3 oil anymore based on the packaging as well as the product itself. Perhaps a pump delivery system would be better, this is just too difficult and spills easily. The oil itself is very sticky and hard to clean off surfaces. However, I must say your customer service at Mad Barn is terrific.

My picky Arab horse would not touch his feed if it contained even the smallest amount of this ...sadly

To soon to tell.

Put the price back to where it was. I know you haven't raised prices in awhile, but honestly you were still making money. Horse owners are trying to do their best for their horses. If you have ever had a horse with cushings and or laminitis you know how expensive their treatment can be. Your company used to be the reliable inexpensive help, not anymore. Price was raised by 25%, more than the cost of living increase in 7 years.

I’m sure it’s great, but sadly my horse won’t eat it.