This is the second time the Optimum order I received has a very high percentage of crumbled pellets. This photo was taken upon the first opening of the container. This is a fairly expensive product to have so much broken down as not consumable by the horse, therefore wasted. Please address a solution for this. Thank you.

Was super excited to use but horse was sadly allergic but still love their products!

Seems to work well

J’aime beaucoup cette pochette, je l’utilise quand je suis avec mes chevaux. Elle contient mon petit couteau à couper les ficelles des balles de foin. J’ai toujours quelques bonbons pour mes loulous. Et d’autres petites choses qui me sont utiles. Merci Mad Barn pour ce cadeau très utile.

Sometimes you can learn a lot about the heart of a company by what they do when things go sideways. Mistakes happen, and in this case the wrong form of a product I buy on subscription was delivered. I emailed Mad Barn's customer service and Camryn responded quickly, apologized for the mistake and made it right. More than right, actually: she went above and beyond. I'm not just satisfied with her solution, I'm delighted. Every contact with Mad Barn over the years I've bought their products has been exceptional. Thank you, Camryn and Mad Barn!

Sometimes you can learn a lot about the heart of a company by what they do when things go sideways. Mistakes happen, and in this case the wrong form of a product I buy on subscription was delivered. I emailed Mad Barn's customer service and Camryn responded quickly, apologized for the mistake and made it right. More than right, actually: she went above and beyond. I'm not just satisfied with her solution, I'm delighted. Every contact with Mad Barn over the years I've bought their products has been exceptional. Thank you, Camryn and Mad Barn!

Sometimes you can learn a lot about the heart of a company by what they do when things go sideways. Mistakes happen, and in this case the wrong form of a product I buy on subscription was delivered. I emailed Mad Barn's customer service and Camryn responded quickly, apologized for the mistake and made it right. More than right, actually: she went above and beyond. I'm not just satisfied with her solution, I'm delighted. Every contact with Mad Barn over the years I've bought their products has been exceptional. Thank you, Camryn and Mad Barn!

Sometimes you can learn a lot about the heart of a company by what they do when things go sideways. Mistakes happen, and in this case the wrong form of a product I buy on subscription was delivered. I emailed Mad Barn's customer service and Camryn responded quickly, apologized for the mistake and made it right. More than right, actually: she went above and beyond. I'm not just satisfied with her solution, I'm delighted. Every contact with Mad Barn over the years I've bought their products has been exceptional. Thank you, Camryn and Mad Barn!

Sometimes you can learn a lot about the heart of a company by what they do when things go sideways. Mistakes happen, and in this case the wrong form of a product I buy on subscription was delivered. I emailed Mad Barn's customer service and Camryn responded quickly, apologized for the mistake and made it right. More than right, actually: she went above and beyond. I'm not just satisfied with her solution, I'm delighted. Every contact with Mad Barn over the years I've bought their products has been exceptional. Thank you, Camryn and Mad Barn!

Sometimes you can learn a lot about the heart of a company by what they do when things go sideways. Mistakes happen, and in this case the wrong form of a product I buy on subscription was delivered. I emailed Mad Barn's customer service and Camryn responded quickly, apologized for the mistake and made it right. More than right, actually: she went above and beyond. I'm not just satisfied with her solution, I'm delighted. Every contact with Mad Barn over the years I've bought their products has been exceptional. Thank you, Camryn and Mad Barn!