I love Madbarn’s W3 oil so when I was reordering I decided to get the large 20L bucket. I missed that you have to add the pump when ordering so was confused when there didn’t seem to be one in the box. I contacted customer service and they were able to show me how to order one. I would give the oil 5 stars but removed one since the pump wasn’t included and because it tends to drip oil after each use. If there was a tap/nozzle similar to the boxes I think that might work better.

your auto alerts are before 8am on weekends which was disturbing, also like all your customers getting frustrated with the amount of wastage because of these bags - not efficient. Look forward to you figuring it out.

Delivery was faster than I expected and support from staff was unbelievable. Un fortunately, the horse I bought for refused to take it even when mixed with Stock feed #13 which contains molasses with he normally loves.Now trying to mix it with Del Monte apple compote, seems to work so far but getting expensive.

good product- some horses may not enjoy the taste

Still assessing if this will help with weight gain. So far no changes seen in my TB

My horse loves this stuff and keeps his coat shiny. The only thing I'd suggest is to change the packaging. The bag makes it so messy.

Nozzle is a pain. One completely malfunctioned and I lost half the contents on the floor. Your amazing customer service replaced it for me immediately. It also drips even with the cap. Otherwise, I love the product. Thanks for everything you do

Great product a bit pricey now

Mare objects to taste so adding very gradually. Up to half the correct amount after one month.

Seems good only been using for a few months. Want to give more time to see the results